If your truck breaks down unexpectedly, a short call to our ‘International Truck Service’ (ITS) is all it takes to get your DAF truck back on the road with minimal delay. This applies not only to breakdowns, but also to situations where you have been involved in an accident or need help paying a fine in a foreign country. International Truck Service works 24/7 by phone+31-402143000. You can find this number as welllist of European DAF dealersin the manual that comes standard with your truck.

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24

hours a day

DAF Driver truck

7

days per week

DAF Driver good customer

365

days per year

Advantages of the service: DAF ITS

  • A single phone number for all of Europe:  +31 40 214 3000
  • 24 hours a day, 7 days a week, 365 days a year
  • Help available in ten languages.
  • Fast and efficient assistance thanks to 1,100 DAF dealers and service centers in Europe
  • ITS allows the driver to forget about the hassle, organizes a payment guarantee and solves other financial issues
  • An internal service located at the heart of the DAF organization
  • Also applies to trailers, superstructures and drivers
  • Most vehicle repairs are carried out directly on site by a skilled and dedicated team of technicians
  • The ITS system will notify the driver and provide the company with information about the repair process
  • Your truck will be back on the road with minimal delay

How does it work?

If your truck breaks down anywhere in Europe, just call International Truck Service. Tell us where you are, what the problem is and how many kilometers are on your odometer. We contact your home dealer and ask them to confirm that you are a DAF customer by providing a payment guarantee. This payment is usually processed without delay. We will then contact your nearest DAF dealer in the country where you broke down, and you will know almost immediately how and when they will help you.

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What you can expect

While you wait for help, we will call you and let you know when help is coming. Typically, someone will arrive to repair or tow your truck within 6 hours. However, we always aim to help you as soon as possible. If your truck needs to be towed and the parts you need are not available, we will find alternative transportation for you. Payment is then made through your DAF dealer so you can hit the road without further delay.

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We speak your language

At DAF, they speak not only your language, but any other language! This can be very helpful in case of a pesky language barrier. Regardless of your situation or location, our experts at International Truck Service are ready to help you 24/7.

We help all European DAF customers – from drivers to logisticians – who are faced with a breakdown in a foreign country or outside the working hours of an international dealer. You will receive a solution to your problem within minutes – it does not matter if you are transporting animals or frozen products. And even if you drive a different brand of truck, we will always help you. We never leave anyone on the sidelines.

Contact us for additional information and consultation

Proper maintenance of your truck reduces the chances of it breaking down. Regular maintenance ensures comfortable driving without problems. Want to learn more or have questions about our International Truck Service? We are ready to answer all your questions 24/7.